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SunBorn Homecare Service

Terms & Conditions of Service

Effective Date: [Insert Date]
Business Name: SunBorn Homecare Service
Service Area: Kansas City, Missouri and surrounding areas
Email: [Insert Email]
Phone: [Insert Phone Number]

1. Agreement to Terms

By requesting, scheduling, purchasing, or receiving services from SunBorn Homecare Service, you agree to these Terms & Conditions. These terms apply to clients, family members, responsible parties, authorized representatives, and anyone using our website, forms, booking pages, or service request tools.

2. Type of Services Provided

SunBorn Homecare Service provides non-medical homecare services.

Services may include:

  • Companion care

  • Personal care support

  • Home support services

  • Transportation and errands

  • Respite care

  • Care coordination

  • Medication reminders and logging

  • Family communication

  • Daily living support

SunBorn does not provide emergency medical services, skilled nursing, medical diagnosis, wound care, injections, medication administration, or medical treatment unless legally authorized.

For emergencies, call 911.

3. Eligibility for Services

Services are available to clients who need non-medical support at home or in an approved service location. SunBorn reserves the right to determine whether a requested service is appropriate, safe, and within the company’s non-medical scope of care.

SunBorn may refuse, pause, or discontinue service if the care need is outside the company’s scope, unsafe for staff, medically inappropriate, or not properly authorized.

4. Service Requests and Approval

Submitting a service request, booking form, or consultation form does not guarantee immediate service.

All requests are subject to:

  • Staff availability

  • Service area confirmation

  • Care need review

  • Schedule approval

  • Payment arrangement

  • Client agreement completion

  • Safety review, when needed

Services begin only after SunBorn confirms the care plan, schedule, payment terms, and required documents.

5. Care Plans

SunBorn may create a personalized care plan based on the client’s needs, preferences, schedule, and requested services.

Care plans may include:

  • Service type

  • Visit schedule

  • Care tasks

  • Safety concerns

  • Emergency contacts

  • Family communication preferences

  • Special instructions

Clients or responsible parties must notify SunBorn of any change in the client’s condition, schedule, medication routine, address, emergency contacts, or service needs.

6. Client and Family Responsibilities

Clients, family members, or responsible parties agree to:

  • Provide accurate information

  • Maintain a safe service environment

  • Give access instructions when needed

  • Communicate schedule changes promptly

  • Pay invoices on time

  • Treat caregivers and staff respectfully

  • Notify SunBorn of safety concerns

  • Provide emergency contact information

  • Keep pets secured when needed

  • Inform SunBorn of illness, hospitalization, or major changes

SunBorn may delay or discontinue service if the home environment is unsafe or if staff are treated inappropriately.

7. Scheduling and Availability

Service schedules are based on caregiver availability and approved care plans. Requested days and times are not guaranteed until confirmed by SunBorn.

SunBorn may adjust schedules due to:

  • Caregiver availability

  • Weather

  • Emergency situations

  • Client changes

  • Safety concerns

  • Transportation delays

  • Staffing needs

SunBorn will make reasonable efforts to notify clients of schedule changes as soon as possible.

8. Cancellations and Rescheduling

Clients must provide at least:

24 hours’ notice

to cancel or reschedule a visit.

Late cancellations, no-shows, or cancellations after a caregiver arrives may result in a minimum service charge.

Completed services are non-refundable.

Eligible unused prepaid hours may be credited, rescheduled, or refunded only when cancellation requirements are met and approved by SunBorn Homecare Service.

9. Payments and Billing

Clients or responsible parties agree to pay all fees for services requested, scheduled, or provided.

Payment terms may include:

  • Hourly rates

  • Weekly charges

  • Monthly care packages

  • Prepaid care hours

  • Deposits

  • Setup fees, if applicable

  • Late fees, if applicable

  • Transportation or special service fees, if applicable

Invoices must be paid by the due date listed on the invoice or service agreement.

10. Pricing

SunBorn service pricing may include:

  • Basic care services starting at $25/hr

  • Standard care services starting at $28/hr

  • Premium care services starting at $35/hr

  • Monthly bundle services starting at $32/hr

  • Overnight or special care services starting at $40/hr

Final pricing depends on the care plan, service type, schedule, and approved agreement.

SunBorn reserves the right to update pricing. Existing clients will be notified of pricing changes before they apply.

11. Refunds

SunBorn does not refund completed care hours or services already provided.

Refunds may be considered for:

  • Unused prepaid hours

  • Duplicate payments

  • Billing errors

  • Approved cancellations with proper notice

  • Overpayments

Approved refunds are processed within 7–10 business days, depending on the payment provider or bank.

12. Transportation and Errands

Transportation and errand services are provided only when approved by SunBorn and included in the client’s care plan.

Clients or responsible parties must provide:

  • Destination details

  • Appointment times

  • Pick-up instructions

  • Safety information

  • Payment method for purchases, if applicable

SunBorn caregivers may not be responsible for purchasing items with personal funds unless approved in writing.

13. Medication Reminders

SunBorn may provide non-medical medication reminders and logging.

Medication reminder services may include reminding the client to take medication according to instructions already provided by the client, family, or authorized representative.

SunBorn does not prescribe medication, change medication instructions, administer medication, or provide medical advice unless legally authorized.

14. Privacy and Confidentiality

SunBorn respects client privacy and protects personal and care-related information.

Client information may be used for:

  • Scheduling

  • Care planning

  • Billing

  • Family communication

  • Service delivery

  • Safety and emergency contact

  • Legal or business recordkeeping

SunBorn does not sell client information.

HIPAA applies to covered entities and business associates handling protected health information. SunBorn provides non-medical homecare, so HIPAA obligations may depend on how services are billed, transmitted, or contracted. SunBorn will follow applicable privacy and confidentiality requirements when they apply.

15. Photos, Videos, and Testimonials

SunBorn will not use a client’s photo, video, name, testimonial, or personal story for marketing without written permission.

This includes use on:

  • Website

  • Social media

  • Flyers

  • Brochures

  • Google Business Profile

  • Advertisements

16. Caregiver Assignment

SunBorn will make reasonable efforts to assign caregivers based on availability, client needs, skills, schedule, and compatibility.

Clients may request caregiver changes, but specific caregivers are not guaranteed.

SunBorn may replace or reassign caregivers when needed.

17. Safety and Conduct

SunBorn is committed to a respectful and safe environment for clients, families, caregivers, and staff.

SunBorn may refuse or discontinue service due to:

  • Unsafe home conditions

  • Harassment or abusive behavior

  • Weapons or dangerous items accessible during service

  • Aggressive pets

  • Illegal activity

  • Non-payment

  • Repeated late cancellations

  • Care needs outside non-medical scope

  • Client refusal to cooperate with care plan requirements

18. Emergency Situations

SunBorn Homecare Service is not an emergency medical provider.

If a caregiver observes an emergency, the caregiver may call 911, notify the emergency contact, and report the incident to SunBorn management.

Clients and families should not use website forms, email, or regular phone messages for medical emergencies.

19. Limitation of Liability

SunBorn will make reasonable efforts to provide dependable, compassionate, and professional non-medical care.

However, SunBorn is not responsible for:

  • Medical outcomes

  • Conditions outside the care plan

  • Unsafe home conditions not disclosed

  • Client refusal of care

  • Incorrect or incomplete information provided by the client or family

  • Delays caused by emergencies, weather, road conditions, or circumstances beyond SunBorn’s control

  • Loss or damage not caused by SunBorn’s negligence

20. Website Use

Information on the SunBorn website is for general informational purposes only. It does not create a caregiver-client relationship until services are approved, required documents are completed, and SunBorn confirms service.

Website content is not medical advice.

21. Changes to Services or Terms

SunBorn may update services, pricing, policies, website content, and these Terms & Conditions at any time.

Updated terms will be posted on the website with a new effective date.

22. Governing Law

These Terms & Conditions are governed by the laws of the State of Missouri, unless otherwise required by applicable law.

23. Contact Information

For questions about these Terms & Conditions, contact:

SunBorn Homecare Service
Email: helpdesk@homecare.com
Phone: +19137350017
Service Area: Kansas City, Missouri and surrounding areas

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