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SunBorn Homecare Service

HIPAA & Confidentiality Notice

Effective Date: 05/19/2026
Business Name: SunBorn Homecare Service
Service Area: Kansas City, Missouri and surrounding areas
Email: support@homecare.com
Phone: +19137350017

1. Our Commitment to Privacy

SunBorn Homecare Service respects the privacy, dignity, and confidentiality of every client, family member, caregiver, and applicant we serve.

We are committed to protecting personal information, care-related information, service records, and any private details shared with us during the intake, scheduling, care planning, billing, and service delivery process.

2. Important Notice About Our Services

SunBorn Homecare Service provides non-medical homecare services.

Our services may include:

  • Companion care

  • Personal care support

  • Home support services

  • Transportation and errands

  • Respite care

  • Care coordination

  • Medication reminders and logging

  • Family communication

SunBorn Homecare Service does not provide emergency medical services, skilled nursing, medical diagnosis, wound care, injections, or medication administration unless legally authorized.

For emergencies, call 911.

3. HIPAA Notice

HIPAA is a federal law that protects certain health information when handled by covered entities and business associates. The HIPAA Privacy Rule gives individuals rights regarding their personal health information and requires covered entities to explain privacy practices in a clear notice.

SunBorn Homecare Service handles private client and care-related information with confidentiality. If SunBorn becomes subject to HIPAA requirements through covered services, payer contracts, electronic health transactions, or business associate relationships, SunBorn will follow applicable HIPAA privacy and security requirements.

4. Information We May Collect

SunBorn may collect information such as:

  • Client name

  • Family contact information

  • Phone number and email address

  • Service address

  • Emergency contact details

  • Care preferences

  • Daily care needs

  • Mobility or safety concerns

  • Medication reminder instructions

  • Service schedule

  • Billing and payment information

  • Care logs, visit notes, and incident reports

  • Messages submitted through website forms

5. How We Use Information

SunBorn may use client and family information to:

  • Respond to service requests

  • Schedule consultations

  • Create and update care plans

  • Assign caregivers

  • Provide non-medical homecare services

  • Communicate with family members

  • Track visit notes and care logs

  • Process billing and payments

  • Handle complaints or service concerns

  • Maintain business and service records

  • Meet legal, safety, or regulatory obligations

6. Who May Access Information

Client information is limited to authorized individuals who need it for service-related purposes.

This may include:

  • SunBorn management

  • Care coordinators

  • Assigned caregivers

  • Billing staff

  • Authorized family contacts

  • Emergency contacts when needed

  • Payment processors

  • Background or compliance vendors, when applicable

  • Legal or regulatory authorities when required by law

SunBorn does not sell client information.

7. Confidentiality of Client Information

SunBorn staff and caregivers are expected to protect client privacy at all times.

Caregivers and staff may not discuss client information with unauthorized people, post client information online, share photos without written permission, or disclose private details unless required for care, safety, billing, family communication, or legal reasons.

8. Client Rights

Clients and authorized representatives may request to:

  • Review information SunBorn has on file

  • Correct inaccurate contact or service information

  • Update emergency contacts

  • Ask how information is used

  • Limit certain communications when possible

  • Request copies of forms or care documents

  • Ask privacy-related questions

Requests should be sent to:

Email: [Insert Email]
Phone: [Insert Phone Number]

9. Family Communication

SunBorn may communicate with authorized family members or representatives listed by the client or responsible party.

Family communication may include:

  • Schedule updates

  • Care concerns

  • Service changes

  • Incident reports

  • Billing questions

  • General care updates

SunBorn may limit communication if the client requests privacy restrictions or if a person is not authorized to receive information.

10. Photos, Videos, and Testimonials

SunBorn will not use client photos, videos, names, testimonials, or personal stories for marketing without written permission.

This includes use on:

  • Website

  • Social media

  • Flyers

  • Brochures

  • Google Business Profile

  • Advertising

  • Training materials

11. Website Forms

Information submitted through the SunBorn website may be used to respond to:

  • Service requests

  • Consultation requests

  • Contact messages

  • Job applications

  • Billing questions

  • General inquiries

Website forms should not be used for medical emergencies.

12. Email and Text Communication

By submitting a form or contacting SunBorn, you agree that SunBorn may respond using the phone number, email address, or preferred contact method provided.

Email and text messages may not always be fully secure. Please avoid sending highly sensitive medical information through unsecured messages unless requested through an approved process.

13. Data Protection

SunBorn uses reasonable safeguards to protect information from unauthorized access, loss, misuse, or disclosure.

Safeguards may include:

  • Limiting access to authorized staff

  • Password-protected systems

  • Secure document storage

  • Staff confidentiality expectations

  • Controlled access to client records

  • Proper disposal of outdated records

No electronic system can guarantee complete security, but SunBorn takes privacy seriously.

14. Breach or Privacy Concern

If SunBorn discovers that private client information may have been accessed, used, or disclosed improperly, SunBorn will review the situation and take appropriate action.

If required by law, affected individuals or appropriate authorities may be notified.

15. Record Retention

SunBorn may keep client, billing, service, employment, and communication records for as long as needed for business operations, legal compliance, billing, dispute resolution, care documentation, and regulatory purposes.

16. Questions or Complaints

If you have questions about this notice or believe your privacy rights have been violated, contact:

SunBorn Homecare Service
Email: support@homecare.com
Phone: +19137350017

You may also learn more about health information privacy from the U.S. Department of Health and Human Services Office for Civil Rights. HHS provides HIPAA guidance and model notice resources for covered health care providers and health plans.

17. Updates to This Notice

SunBorn Homecare Service may update this notice from time to time. Updates will be posted on this page with a new effective date.

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