SunBorn Homecare Service Privacy Policy

Effective Date: 05/19/2026
Business Name: SunBorn Homecare Service
Service Area: Kansas City, Missouri and surrounding areas
Email: hepldesk@sunborncare.com
Phone: +19137350017

1. Purpose

SunBorn Homecare Service respects the privacy of clients, families, caregivers, applicants, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website, service forms, consultation forms, job application forms, email, phone, or other communication methods.

Privacy policies should clearly explain what information is collected, how it is used, who may receive it, and how individuals can contact the business about privacy concerns.

2. Information We Collect

SunBorn Homecare Service may collect the following information:

• Full name

• Phone number

• Email address

• Mailing or service address

• Client name and relationship to client

• Type of care requested

• Preferred schedule

• Service needs and care preferences

• Emergency contact information

• Billing and payment information

• Job application information

• Resume or employment documents

• Messages submitted through website forms

• Website usage information such as pages visited or form activity

3. How We Use Information

We may use information to:

• Respond to service requests

• Schedule consultations

• Create care plans

• Communicate with clients and families

• Provide non-medical homecare services

• Process payments and billing questions

• Review caregiver job applications

• Send appointment reminders or follow-ups

• Improve our website and customer service

• Maintain records required for business operations

• Comply with legal, safety, or regulatory requirements

4. Client and Care Information

Some information submitted to SunBorn may include sensitive personal or care-related details. SunBorn handles this information with care and limits access to authorized team members who need the information to provide services, schedule care, communicate with families, or manage business operations.

If SunBorn becomes subject to HIPAA requirements because of payer contracts, electronic health transactions, or business relationships with covered entities, additional HIPAA privacy obligations may apply. HIPAA protects individually identifiable health information held or transmitted by covered entities and their business associates.

5. How We Share Information

SunBorn Homecare Service does not sell personal information.

We may share information only when necessary with:

• Authorized SunBorn staff

• Assigned caregivers

• Billing or payment processors

• Scheduling or website service providers

• Background check providers for applicants

• Referral partners, only when permitted

• Legal or regulatory authorities when required by law

• Emergency contacts when needed for client safety

6. Website Forms and Wix

If you submit information through our website, your information may be processed through Wix or connected website tools used to manage forms, bookings, emails, payments, or customer communication.

We use website forms to collect service requests, consultation requests, contact messages, and caregiver applications.

7. Payment Information

If payments are accepted online, payment information may be processed through third-party payment providers. SunBorn does not store full credit card numbers unless handled securely through an authorized payment processor.

8. Cookies and Website Tracking

Our website may use cookies or similar tools to improve website performance, understand visitor activity, and support basic website functions.

Visitors can usually adjust browser settings to block or delete cookies, but some website features may not work properly without them.

9. Email and Text Communication

By submitting a form or contacting SunBorn, you give us permission to respond by phone, text message, or email using the contact information provided.

You may request that we stop promotional messages by replying:

Unsubscribe

Service-related messages may still be sent when needed for scheduling, billing, safety, or care communication.

10. Data Security

SunBorn Homecare Service uses reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, or disclosure.

No website, email system, or online platform can guarantee complete security, but we take privacy seriously and work to protect information responsibly.

11. Data Retention

SunBorn may keep client, family, billing, service, and employment records for as long as needed to:

• Provide services

• Maintain business records

• Resolve disputes

• Comply with legal or regulatory requirements

• Manage employment applications

• Support billing and documentation needs

12. Children’s Privacy

SunBorn Homecare Service does not knowingly collect personal information from children under 13 through the website. If a parent or guardian believes a child submitted information, they may contact us to request removal. The Children’s Online Privacy Protection Act applies to online collection of personal information from children under 13.

13. Your Privacy Choices

You may contact SunBorn to:

• Ask what information we have about you

• Request a correction

• Request deletion when legally allowed

• Ask questions about how information is used

• Opt out of promotional communication

• Update contact information

Requests can be sent to:

Email: [Insert Email]
Phone: [Insert Phone Number]

14. Third-Party Links

Our website may include links to outside websites or services. SunBorn is not responsible for the privacy practices, content, or security of third-party websites.

15. Updates to This Policy

SunBorn Homecare Service may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

16. Contact Us

For privacy questions, contact:

SunBorn Homecare Service
Email: Helpdesk@sunborncare.com
Phone: +19137350017

Service Area: Kansas City, Missouri and surrounding areas